Effective May 2, 2024, we made a small handful of changes to our Terms & Conditions, Official Sweepstakes Rules and our Privacy Policy. There were changes to each document, which is why when you recently signed into your Golden Hearts Games account you were presented with a pop-up message asking you to read & review these documents and then acknowledge and consent to the changes. The specific material changes to each document are noted below:
Terms & Conditions
Section 5 - Updated the language to make our policy regarding account use and in particular individuals using more than one (1) account more clear about this being strictly prohibited in all cases.
Section 5 - Added language regarding the sharing of account credentials and sharing access, which is strictly prohibited.
Section 5 - Added language clarifying that using credit or debit cards, PayPal accounts, or bank accounts that are not owned by the named Golden Hearts Games accountholder is prohibited.
Section 7 - Updated the amount of each purchase price of a coins package that Golden Hearts Games will donate to charity. The new amount is 1% of the package price of each coin package purchased.
Official Sweepstakes Rules
Section 5 - Updated the language in the Important Rules, Requirements and Recommendations section of the Alternative Method of Entry ("AMOE") program to provide clarity regarding the formatting of the outer envelope. In particular, that a full and complete return address that includes a legible first and last name.
Section 5 - Added recommendations to ensure an expedited turnaround time of mailed-in AMOE requests.
Section 8 - Reduce the projected processing time for redemption payouts via ACH direct deposit from 5 business days to 3 business days.
Privacy Policy
Section 6 - Updated the language regarding use of Single Sign-On with Facebook and Google.